Privacy Policy

This Privacy Policy explains how WAGY Cleaning ("we," "us," "our") collects, uses and protects your information when you visit our website, request a quote or book a cleaning service.

Information we collect

• Contact details such as your name, phone number, email address and service address.
• Service details such as the type of cleaning, size and condition of the space, access instructions (gate codes, lockbox or key arrangements), pets and scheduling preferences.
• Payment information processed by our third-party payment providers. We do not store full card numbers.
• Photos taken before or after a service to document work, report damage or resolve a quality concern.
• Website data such as browser type, pages visited and general location, collected through standard cookies and analytics tools.

How we use your information

• To respond to quote requests and schedule, perform and confirm services.
• To send appointment reminders, arrival notices and service updates.
• To process payments and keep business records.
• To handle re-clean requests, refunds and customer support.
• To improve our services and website.

Text messaging (SMS)

If you opt in, we may send you text messages about quotes, appointments, reminders and customer care. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also call us at (941) 462-7986.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver messages, and only for that purpose.

How we share information

We do not sell your personal information. We share information only with:

• Team members and contractors who perform or manage your service.
• Service providers who help us run our business, such as payment processing, scheduling and messaging platforms, bound to protect your data.
• Authorities when required by law or to protect our rights, safety or property.

Access codes and keys

Door codes, lockbox codes and keys are used only to perform your scheduled service, are shared only with the team assigned to your job, and are deleted or returned when you end service.

Data security and retention

We use reasonable administrative and technical safeguards to protect your information. We keep records only as long as needed to provide services, meet legal and tax obligations and resolve disputes.

Your choices

You may request to review, update or delete your personal information, or opt out of marketing messages, by contacting us at (941) 462-7986. We will respond within a reasonable time.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new "Last updated" date.

Contact us

WAGY Cleaning
Phone: (941) 462-7986