Terms & Conditions

These Terms & Conditions apply to all cleaning services provided by WAGY Cleaning and to use of this website. By booking a service or using this website, you agree to these terms.

1. Services

WAGY Cleaning provides residential cleaning, commercial cleaning, move-in/move-out cleaning, Airbnb and short-term rental turnovers, and driveway and exterior pressure washing. The scope of each job is based on the details you provide and the quote we confirm with you.

2. Quotes and pricing

• Quotes are estimates based on the information you provide. If the size, condition or scope of the space differs significantly on arrival, we will discuss any price change with you before continuing.
• Heavily soiled spaces, biohazards, pet waste, mold remediation, post-construction debris and extra requests may carry additional charges.
• Prices may change for recurring services with advance notice.

3. Booking, payment and deposits

• A deposit may be required to reserve move-out, commercial, driveway or first-time appointments.
• Payment is due on the day of service unless we agree otherwise in writing. Commercial and recurring accounts may be invoiced.
• Unpaid balances more than 15 days past due may be charged a late fee and services may be paused.

4. Cancellations and rescheduling

• Please cancel or reschedule at least 24 hours before your appointment.
• Cancellations with less than 24 hours' notice may be charged a late cancellation fee of up to 50% of the service price.
• If our team cannot access the property at the scheduled time (locked out, no one home, incorrect code), a lockout fee of up to 50% of the service price may apply.
• We may reschedule due to severe weather, emergencies or unsafe conditions and will notify you as soon as possible.

5. Client responsibilities

• Provide safe access to the property, working water and electricity, and accurate access instructions.
• Secure valuables, cash, jewelry, firearms, medications and fragile or irreplaceable items before service.
• Keep pets secured or let us know in advance about pets in the home.
• For driveway and exterior cleaning, move vehicles and close windows and doors before we arrive.

6. Safety and limitations

Our team will not move heavy furniture or appliances, climb above a standard step ladder, clean biohazards (blood, bodily fluids, needles), handle hazardous materials, or work in conditions they consider unsafe. We may stop or decline service if a space is unsafe or if team members are mistreated.

7. Satisfaction guarantee

If you are not satisfied with any area we cleaned, contact us within 24 hours of the service with photos and we will return to re-clean that area at no charge. See our Refund Policy for details.

8. Damage and breakage

• Report any damage within 24 hours of service with photos. We will review each claim and, where we are responsible, repair, replace or reimburse at our discretion up to the item's fair market value.
• We are not responsible for damage caused by pre-existing wear, improper installation, items not secured, loose fixtures, or normal results of cleaning surfaces that were already damaged.
• Pressure washing can reveal existing cracks, loose sealant or weak surfaces. We are not responsible for damage to surfaces that were already compromised.

9. Airbnb and short-term rentals

Hosts are responsible for providing linens, supplies and restock items unless otherwise agreed. We will report damage or missing items we notice, but we are not responsible for guest damage, missed issues outside our checklist, or guest reviews.

10. Non-solicitation

During service and for 12 months after, you agree not to directly hire any WAGY Cleaning team member introduced to you through our services without our written consent.

11. Limitation of liability

To the fullest extent allowed by law, WAGY Cleaning's total liability for any claim related to our services is limited to the amount you paid for the service that gave rise to the claim.

12. Website use

Content on this website, including our logo and text, belongs to WAGY Cleaning and may not be copied without permission. Website information is provided for general purposes and may change without notice.

13. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will first be addressed through good-faith discussion before any other action is taken.

14. Changes

We may update these terms at any time. The version posted on this page with the latest date applies.

Contact

Questions about these terms? Call or text (941) 462-7986.