Refund Policy

We want you to love your clean. Because cleaning is a service and can't be returned, our first step is always to make it right with a free re-clean.

24-hour re-clean guarantee

If something was missed or not cleaned to your satisfaction, contact us within 24 hours of your service by calling or texting (941) 462-7986. Please include photos of the areas of concern. We will schedule a return visit to re-clean those areas at no additional cost.

• Re-cleans cover only the areas included in the original service.
• Please do not use or re-clean the area yourself before we return, so we can see the issue.
• Airbnb and short-term rental concerns must be reported before the next guest checks in.

When refunds are offered

Refunds are not automatic. We may offer a partial or full refund, at our discretion, when:

• We were unable to fix a reported issue after a re-clean.
• A re-clean cannot reasonably be scheduled (for example, after a move-out handover).
• A service you paid for in advance was cancelled by us and not rescheduled.

Not eligible for a refund

• Concerns reported more than 24 hours after service.
• Declining a re-clean visit that we offered.
• Areas or tasks outside the booked service or quote.
• Results limited by the condition of the surface, such as permanent stains, etching, rust, or oil that has soaked into concrete.
• Lockouts, late cancellations or no access at the scheduled time.

Deposits and cancellations

• Deposits are refundable when you cancel at least 48 hours before your appointment.
• Cancellations made 24–48 hours before service may have the deposit applied as a credit toward a rescheduled service within 60 days.
• Cancellations with less than 24 hours' notice are subject to the late cancellation fee described in our Terms & Conditions.

Prepaid and recurring plans

Unused prepaid visits may be refunded on request, minus any discounts received for prepaying. Recurring service can be cancelled with 7 days' notice.

How refunds are issued

Approved refunds are returned to the original payment method within 7–10 business days. Your bank may take extra time to post the credit.

Contact

To request a re-clean or refund, call or text (941) 462-7986.